Legal notice

By accessing and using this website, you agree to abide by all the terms set forth below.
Website Content Management
We strive to keep all text, pictures, parameter data and service information displayed on our website accurate, updated and compliant with New Zealand food retail standards. Our team conducts regular reviews and revisions of webpage content to deliver stable and reliable browsing and shopping experience for all users.
Accuracy of Website Information
We take every practical measure to guarantee the authenticity and completeness of fresh product descriptions, origin information, storage standards and pricing details. Minor updating delays, typographical errors or display deviations may occasionally occur due to system maintenance and data adjustment. If you spot inconsistent or incorrect content, please contact our customer service promptly, and we will complete verification and revision without delay.
Scope of Information Application
All content published on this website is for general shopping reference only. Before placing orders and consuming fresh food products, users shall independently confirm key information including storage conditions, eating methods and shelf life according to personal demands. We shall not be liable for decisions made merely based on webpage display content.
Third-Party External Links
For your convenience of logistics inquiry, customs information checking and food knowledge understanding, our website may embed hyperlinks leading to third-party official platforms. We will only select formal and qualified external websites, yet we hold no responsibility for the content update, operation rules, food standards and privacy policies of any third-party linked sites.
Website Operational Availability
We maintain daily operation and technical debugging to ensure uninterrupted website access and smooth checkout procedures. Temporary service suspension or page loading failure may happen due to server maintenance, system upgrade, network failure or irresistible technical faults, and we will not bear compensation liabilities arising from such temporary interruptions.
Legal and Regulatory Compliance
Our store operates in Auckland, New Zealand, and strictly complies with New Zealand Primary Industries Ministry food safety regulations, biosecurity rules, consumer protection laws and cross-border trade provisions. No clause within this legal notice shall invalidate statutory rights that cannot be excluded by applicable local laws.
Fresh Product Description Disclaimer
We present fresh seafood, chilled and frozen ingredients with real shooting pictures, clear specifications, shelf life and preservation prompts as truthfully as possible. Affected by natural growth, harvest batches, shooting light and cold chain transportation, subtle differences in color, size and shape of individual fresh goods are inevitable. If you have doubts about product quality, specifications or preservation requirements, please consult us via official contact channels before payment and order submission.
Intellectual Property Rights Statement
All original texts, commodity photographs, page layout, brand logos and graphic materials on this website are owned or legally licensed by SOPHIE BROWN, and are protected by New Zealand intellectual property laws and relevant international conventions. Unauthorized copying, reproduction, editing and commercial use of any website content are prohibited.
Fresh Food Preservation & After-Sales Liability Limits
All chilled and frozen fresh goods must be transferred to refrigerator or freezer for storage immediately upon receipt in accordance with the marked preservation requirements. We reject after-sales applications for deterioration, taste loss, spoilage and quality decline caused by prolonged room-temperature placement, improper storage and delayed refrigeration after parcel signing. Normal slight dehydration and surface frost on frozen products during long-distance cold chain transit belong to industry common phenomena and are not deemed product quality defects.
Cross-Border Customs & Biosecurity Disclaimer
We provide global cross-border cold chain delivery services for all fresh commodities. Import tariffs, customs clearance fees, biosecurity inspection charges and other statutory expenses stipulated by the destination country shall be fully borne by the recipient. These charges are not contained in commodity prices and settled shipping fees. We will not undertake losses including parcel detention, customs seizure and return caused by buyers’ failure to comply with local food import declaration and biosecurity supervision regulations.
Official Contact Details
For inquiries concerning legal clauses, fresh product quality, cold chain logistics, customs clearance and after-sales issues, you may reach us through the official information listed below:
Trade name: SOPHIE BROWN
Phone number: +64 21 548 9263
Email: info@sophbit.shop
Physical address: 2 Valentine Street, Papakura, AUK, Auckland 2110, New Zealand